Return Policy for nylorn.xyz

Thank you for shopping with nylorn.xyz! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to the following return policy.

1. Return Period
You may return items within 30 days of the delivery date. After this period, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:

  • It must be in its original condition and packaging.
  • It must not be used or altered in any way.
  • You must provide proof of purchase (receipt or order number).

3. Non-Returnable Items
Certain products are non-returnable due to health, hygiene, or other reasons. These include:

  • Perishable goods.
  • Gift cards.
  • Downloadable software products.

4. How to Return Your Item
To initiate a return:

  • Contact our customer service team at support@nylorn.xyz with your order number and reason for return.
  • Our team will provide you with return instructions and an authorization number, if necessary.
  • Please pack your item securely to avoid damage during shipping.

5. Return Shipping Costs
Unless the return is due to an error on our part (e.g., damaged or incorrect item), the customer is responsible for paying the return shipping costs. Shipping fees are non-refundable.

6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.

  • Refunds will be issued to the original payment method used for the purchase.
  • If your return is approved but the original method of payment is no longer available, we will provide a store credit.

7. Exchanges
If you wish to exchange an item for a different size or color, please contact us at admin@nylorn.xyz. within 30 days of receiving your item. Exchanges are subject to product availability.

8. Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team immediately at admin@nylorn.xyz. We will gladly offer a full refund or replacement at no additional cost to you.

9. Contact Us
If you have any questions regarding our return policy, please contact our customer service team at admin@nylorn.xyz.