Warranty Policy

At nylorn.xyz, we stand behind the quality of our products and strive to provide our customers with a reliable and hassle-free experience. This Warranty Policy outlines the coverage, conditions, and procedure for returning or exchanging products purchased from our website.

1. Warranty Coverage

We offer a limited warranty on all products purchased from nylorn.xyz. This warranty ensures that the products are free from defects in material or workmanship under normal usage conditions for a specified period from the date of purchase.

  • Duration: The warranty period varies by product. The specific duration for each product is mentioned on the product detail page or can be requested from our customer service team.
  • Coverage: This warranty covers defects in material or workmanship. It does not cover damage caused by misuse, accidents, or unauthorized repairs.

2. Exclusions

The following are not covered by the warranty:

  • Damage caused by improper use, accidents, or external factors.
  • Products that have been altered, modified, or repaired by someone other than our authorized service personnel.
  • Normal wear and tear that occurs during use.

3. Warranty Claims

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@nylorn.xyz with your order details, including the order number and a description of the issue.
  2. Proof of Purchase: Provide a copy of the original invoice or receipt as proof of purchase.
  3. Return Instructions: If the claim is approved, our team will guide you on how to return the defective product. Shipping instructions and return labels will be provided.

4. Repair or Replacement

Once your warranty claim is processed, we may either repair or replace the defective product, depending on the nature of the issue. We will cover all reasonable shipping costs associated with the return of the faulty product.

  • Replacement: If the product is deemed unrepairable, a replacement will be sent to you at no additional cost.
  • Repair: If the product is repairable, we will fix it and return it to you as soon as possible.

5. Refunds

In the case where a repair or replacement is not possible, we may offer a refund for the product. The refund will be issued to the original payment method used for the purchase. Refunds are only applicable if the warranty claim is accepted.

6. Customer Responsibilities

  • Ensure that the product is used as intended and maintained in accordance with the product instructions.
  • Keep proof of purchase and warranty details for the duration of the warranty period.

7. Contact Information

If you have any questions or need assistance with a warranty claim, please feel free to contact us:

  • Email: [admin@nolvor.xyz ] phone: +17012324886
    Address : V7PP+HR Fargo, Bắc Dakota, Hoa Kỳ